Fayetteville Urology Associates
1786 Metro Medical Dr
Fayetteville NC 28304
Monday-Thursday 8:15 a.m. to
Friday 8:15 a.m. to 12:00 p.m.
Messages to Providers
If you need to speak with the Physician or Medical Assistant, please call and ask for the Triage Nurse, if she is not available then a message should be left with the receptionist. You will need to provide your name, DOB and phone number where you can be reached and a brief summary of your symptoms. Calls in the morning will be returned by noon. Afternoon calls will be returned by 3 p.m. If the physician feels you need to be seen, you will be directed to make an appointment. Appointments may be the same day or within 24 hours.
Prescription and Refills
We prefer that you ask for prescription refills during your normal visit. However, if you need a prescription refill prior to a visit, please call and ask for our prescription line. Please leave the following information:
- Your name
- A daytime telephone number with area code
- The physician who prescribes your medication
- Your birth date
- The name and spelling of the medication plus quantity you are requesting
- The Pharmacy name and phone number with area code
It is helpful to have the actual prescription bottle handy when you call our prescription line. It is much better to contact our office before the situation is urgent to give ample time to consult with your physician if necessary. Please allow 2 to 4 days for routine prescription refills and 48 hours for urgent requests. You will receive a confirmation phone call when your written prescription is ready to be picked up or has been called to your pharmacy.
Test and Lab Results
As a general rule, we will contact you with your lab values, no matter the result. Cultures take at least 24-48 hours before results are ready.) When labs are ordered, please be aware you may receive a separate bill from the lab that performs the test.
Three missed/cancelled in a row will be an automatic dismissal from the practice, as it is unfair to those patients waiting for appointments. Patients who arrive more than 15 minutes late for their schedule appointment will be rescheduled at the doctor's discretion. No-Shows will be charged $25-$50 based on reason for visit